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Student Complaint and Grievance Procedure

PB Cosmetology Education Center will make every attempt to resolve any student complaint that is not frivolous or
without merit. Complaint procedures are discussed at junior orientation and all students are informed of the steps to
follow should they desire to submit a complaint at any time. Evidence of final resolution of all complaints is retained
in school files in order to determine the frequency, nature, and patterns of complaints for the institution. The
following procedure outlines the specific steps of the complaint process.

1. The students should submit the complaint in writing on the Complaint/Grievance Form within 30 days of the
date of the alleged grievance incident.

2. The complaint form should be submitted in person to the School Director or mailed to PB Cosmetology
Education Centre, 110 Monmouth Street, Gloucester City, NJ, 08030.

3. School management will meet regarding the complaint within 10 days of receipt of the grievance form and a
response will be written to the student within 15 days of the meeting. The initial response may not provide for
final resolution of the problem but will notify the student of continued investigation and/or actions being taken
regarding the complaint. If more information from the student is needed, it should be provided to the school
management in writing.

4. If the complaint is of such nature that the school management cannot resolve it, it will be deferred to an
appropriate agency, if applicable.

5. Depending on the extent and nature of the complaint, interviews with appropriate staff and other students may
be necessary to reach a final resolution of the complaint.

6. In cases of extreme conflict, it may be necessary to conduct an informal hearing regarding the complaint. If,
necessary, management will appoint a hearing committee consisting of one member selected by the school who
has had no involvement in the dispute and who may also be a corporate officer, another member who may not
be employed by the school or related to the school owners.

The hearing will occur within 90 days of committee appointment. The hearing will be informal with
the student presenting his/her case followed by the school’s response. The hearing committee will be
allowed to ask questions of all involved parties. Within 15 days of the hearing, the committee will
prepare a report summarizing each witness’ testimony, and a recommended resolution for the dispute.
School management shall consider the report of the hearing committee and either accept, reject, or
modify the recommendations of the committee. The administration’s decision at this stage is final.

Schools accredited by the National Accrediting Commission of Career Arts and Sciences must have a
procedure and operation plan for handling student complaints. If a student does not feel that the school
has adequately addressed a complaint or concern, the student may consider contacting the Accrediting
Commission. All complaints must be in written form, with permission from the complainant(s) for the
Commission to forward a copy as to the status of the complaint as well as the final resolution by the
Commission. Please direct all inquiries to:

NATIONAL ACCREDITING COMMISSION
OF CAREER ARTS AND SCIENCES
3015 Colvin Street
Alexandria, VA, 22314

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